Warranty & Complaints

Guarantee

We care about our products and naturally do our utmost to deliver them to you in perfect condition. Nevertheless, an item may occasionally be damaged during transport or have another defect that may entitle you to make a warranty claim.

You must notify us of the defect within two months of discovering it. The customer is responsible for returning the item and must initially pay the return shipping costs. Once we have received and inspected the item and confirmed that it is defective and covered by the warranty, we will reimburse the return shipping costs incurred by the customer. We will also repair or replace the item free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation via Trusted Shops. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.